FAQ > Additional
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FAQ - Additional

        1. Who is Nanowater Research Lab? click here>>

Nanowater Research Lab Sdn Bhd is one of the Jantzen brand line of subsidiary company. Mr. Vincent Yee, a water industry veteran, is the founder of both companies.

More details at about us

        2. What does Jantzen Bacteria Free Water Purification System do? click here>>

The Jantzen Bacteria Free Water Purification System has been specifically designed to physically block and remove contaminants, bacteria, viruses and parasites up to 0.02 microns. The Purification System also eliminates cloudiness from your drinking water while allowing healthy natural minerals to pass through. The system effectively filters all municipal water at the point-of-entry, hence purifying your water before it flows through the rest of your house, essentially providing pure water to the whole house with this new technology.

        3. Is there any warranty or customer satisfaction assurance program? click here>>

Yes, as an indicator of our confidence towards the system itself, every purchase of our water purifier is entitle for our “Product Warranty” and 90-days Money Back Guarantee program.

        4. Why should I invest for Jantzen Bacteria Free Water Purification System? click here>>

Jantzen Bacteria Free Water Purification system is a value buy in exchange for a high value product with the newest technology in water purification system.

In addition, there is no other water purification system in the market that offers hollow fibre membrane with 0.01 microns to block away all impurities, including harmful bacteria & viruses from entering you water system.

Rather than aiming at price war with other suppliers, Jantzen provides you with the sheer pleasure of peace of mind with money for value bacteria free purified water at an affordable price.

Jantzen team always work according to our Product & Service Policies in order to ensure consistency of value provided to our customers.

Living up to our commitment towards quality product & services, Jantzen “Product Warranty” and 90-days Money Back Guarantee gives you 100% assurance on the product quality. We’ve not found any brand willing to take this challenge!

We’re confident on the product and believe that you as our valued customer should be entitled for these kind of benefits.

        5. I have not heard about Jantzen before. Why is that? click here>>

Most of our new customers are referred by our satisfied customers. We believe in giving value to our customers rather than investing big capital on advertising.

We also believe that word of mouth speak volumes about our products and after sales service to our customers. Would you recommend a lousy supplier to your friends?

        6. Why should I do business with Jantzen? click here>>

Reason 1: JANTZEN has been in the drinking water business since 1996. We uphold the virtues of integrity, honesty, efficiency, and professionalism. We never compromise on these four fundamental virtues. Having 5000 corporate accounts in the 19-ltr bottled water sector speaks for itself. We also have 12,000 retailers buying our cup water.

Reason 2: JANTZEN is a specialist on RO drinking water treatment and we have valuable experience on maintaining our water treatment system’s membrane that will be an added value when it comes to preserving & maintaining your water purification system.

Reason 3: JANTZEN has a supplier network, both local & foreign; to assist us in distributing good quality and money for value water treatment products.

Reason 4: JANTZEN has a permanent factory premises with 15,600 sq. ft. built up area. We are a reputable long term player in the domestic water treatment industry.

Reason 5: You can count on us for the after-sales service support. We do not provide lip service in this area unlike most suppliers in the market; we just do it. What is the use of buying a ‘cheap’ product only then find out that the supplier does not have the infrastructure to maintain your system?

Reason 6: We have customized software to provide timely preventive maintenance. It logs in all records about service calls, maintenance service periods, replacements and urgent repair incidents.

JANTZEN has 6500 units of hot & cold water dispensers in Klang Valley, which need to be serviced quarterly. Our commitment on our after-sales service support has grant us the continuous and explosive growth of our brand and company.

Reason 7: JANTZEN selects the best products to distribute. As a result, we are able to offer a 2 year warranty for Jantzen Bacteria Free Water Purification System. We are so confident of the product that we offer a no-obligation, 14 days free trial to test the effectiveness of the purification system.

Reason 8: Our installation works are carried out by skilled technicians under our employment (as compared to sub-contractors).

Reason 9: JANTZEN has never failed to fulfill its delivery and installation commitments. Most of the time, our technicians are at their destination no later than 10 minutes form the agreed installation time.

Reason 10: Since inception, JANTZEN has not imposed any extra charges for additional piping/installation works except for those already agreed upon with our customer at the time of purchase.

Reason 11: We adopt a standard pricing for all our customers. JANTZEN is very transparent and consistent in its pricing policy. We have a membership programme where you can get a 10% discount every time you refer a paying customer to us.

        7. I have been using the tap water without filter for so many years. I seem to be healthy. Why should        install your Jantzen Bacteria Free Purification System?click here>>

As the saying goes ‘old habits die hard’. The suppliers are not willing to change to newer technology because they need to revamp their company structure to provide an after-sales service maintenance programme. They do not have the expertise to handle this new product. Also it is cheaper and easier for them to sell the older product. Such suppliers only have a trading mentality. But JANTZEN is DIFFERENT!!!

        8. Do you sell the Water Purification System in shopping complex or any other outlet?click here>>

No. We are totally different from other suppliers. Jantzen’s greatest asset is the human element of the company. We appreciate and care about our employees. As we believe that with all the employees work under one roof, we can work mutually, put utmost effort to achieve our ultimate goal which is to serve our valued customer better and continuously make improvement. Therefore, team work is extremely important in Jantzen.

        9. What is the delivery service coverage? click here>>

Our delivery service covers Kuala Lumpur and Klang Valley areas.

 

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