No-Risk, 90-Days Money Back Guarantee
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No-Risk, 90-Days Money Back Guarantee

We are very confident that you will be satisfied with our Jantzen Bacteria Free Water Purifier that we back them up with a "100% money back guarantee.

If you are not satisfied with the item purchased, we will fully refund to you within 90 days of the installation date.
Buy with confidence. We stand behind our products.

FAQ for 90-Days Money Back Guarantee

        1. How do I ask for refund? click here>>

Please fax or email your receipt to: 603-8076 8266 / [email protected]

i . Personal details: Name as in NRIC, contact number and installation address
ii . Regarding: Request for refund
iii. Reason of returning item purchased.

        2. How long will it take to get my money back?  click here>>

Once you have faxed or emailed us your receipt, our customer representative will contact you for item un-installation arrangement. Cheque/ any other method of refund agreed will be given upon the un-installation day.

        3. Is there a time limit on this guarantee?  click here>>

The standard return policy is 90 days after the installation date.

        4. What if the item purchased is a discounted item? click here>>

In case of item purchased with discounts, refunds will be prorated to reflect discounts.

        5. What should I prepare during the un-installation day?  click here>>

Please prepare your receipt for the item purchased and include your receipt with the return.

        6. What if the item purchased is not in the original packaging. For example, one of the parts is missing?  click here>>

The item purchased should be return in its original packaging. Otherwise, money refund will not be in full amount.

        7. What if the receipt is not with me?  click here>>

It is advisable for our customers to keep the receipt. Otherwise, please contact us at 603-8075 6684 for assistance.

        8. What is the mode of refund?  click here>>

Normally customer will receive a cheque for the refund requested, otherwise it should follow the agreed upon mode of refund by us and customer.